Who do you use for deliveries?
We use AusPost to send all of our Australian and international orders. You will have Express and Regular Mail options at checkout.
How long does delivery take?
AusPost Express orders placed before 9am – 1–3 business days*
AusPost Regular Mail order placed before 9am – 4-5 business days*
International Express orders - generally 4-5 business days**
International Regular Mail orders - generally between 6-10 business days**
*next day delivery is not guaranteed during sale periods or other such busy times.
**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control.
How much is delivery?
Exact delivery quotes for all orders both local and international will be calculated in the checkout screen.
Can I track my item?
Yes, you will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
http://auspost.com.au/ for all orders shipped by AusPost.
Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 6pm (AEST) Monday to Friday. For orders placed after 9am on Friday, your order will not be trackable until it has been collected from us the following Monday.
How do I know if my item has been dispatched?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
What if I'm not home when it's delivered?
If an international shipment cannot be delivered a card will be left and the postal service will attempt re-delivery the following working day. If delivery is still unsuccessful a card will be left and the parcel returned to the depot, from here collection or re-delivery can be arranged. Should this fail the parcel will be returned to svikis. and we will contact you directly.
Should AusPost not be able to obtain a signature at your address they will return your parcel to the nearest depot. They will leave a card detailing how to proceed with collection. They will usually hold your item for collection up to 5 business days before returning your parcel to svikis.
For further information please contact us via email (email@example.com)
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Can I change the delivery address?
If you have made a mistake with your delivery details please contact us immediately and we will try to amend them.
If the order has already left and is on its way to you, then the delivery address cannot be changed.
Do you deliver to PO Box addresses?
Only for deliveries around Australia.
Do you deliver to my country?
We deliver to almost all countries worldwide. Please refer to our checkout for further information.
Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.